Managed Services from Simpson Associates

We offer a range of Managed Services for data and performance management solutions to best support you.

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Discover endless possibilities with Managed Services from
Simpson Associates

Realise your organisation’s potential and better understand your opportunities for growth with the help of our Managed Services team.

We understand the importance of choosing the best Managed Services provider for any organisation, and the role it plays in truly understanding your organisation’s challenges and opportunities. With a wide range of Managed Services for data and performance management solutions, our team is best equipped to help you unleash your potential.


What is a Managed Service?

To understand how we can best help you, it’s important to know what a Managed Service is. At a foundational level, Managed Services is the practice of outsourcing the responsibility of maintaining, and anticipating the need for a range of processes and functions in order to improve operations and reduce expenses. Simpson Associates offers a range of Managed Services for data and performance management solutions to help organisations:

  • Who are struggling to scale their IT team, most importantly during critical periods
  • Who are needing additional or more focused expertise and resource
  • Minimise concern towards being able to fully restore systems in the event of hardware failure or other disadvantageous disasters
  • Prevent issues from becoming incidents with improved and maintained proactive monitoring
  • Who are time-poor and are struggling to keep on top of the perpetual evolution of the technology and application roadmap
  • Who struggle to find and employ the right level of expertise.

Simpson Associates managed service offerings focus on the Microsoft suite of data analytics and management products, which include SQL Server, Azure SQL, Azure Synapse, Azure Data Factory, Power BI, Azure DevOps, and Azure IoT, as well as IBM Planning Analytics, Cognos EP and Cognos Analytics suites.


Our Managed Services will give you the peace of mind to focus on evolving your organisation. With the help of our free Customer Insight Workshop, you will only need to take what will best benefit your organisation. There are three different levels to our offering, with the ability to customise each with optional add-ons.

Essentials

Provides a reactive managed service, allowing you to run your application day-to-day with the confidence that Simpson Associates are just a click or call away.

Premium

Delivers a fully managed application, with targeted proactive monitoring and capacity management to minimise service interruption.

Enterprise

Offers the highest level of management and support for business-critical applications, with performance monitoring and SLAs, and maximum availability through robust change and release management.

Supported technologies include:

With the flexibility of choice given to the customer, a dedicated Remote Database Administration (DBA) managed service for Microsoft SQL Server is also available to organisations that need it.


Managed Services Methodology Flow Diagram

With our four-phase methodology in place, we approach all of our Managed Services with a trustworthy system.

Understand

The key to our managed service is understanding your organisation. With the help of our Customer Insight Workshop, we’ll work closely with you to identify your needs and challenges beyond the technical solution, ensuring we build a service that fits your way of working. 


Implement

Whether we’re supporting processes that are already in place, or building you a brand new solution, we’ll deploy our managed service with collaborative tools and processes that underpin your critical deliverables and align with your organisation’s outcomes.


Manage and Monitor

Upon understanding your organisation and implementing your solutions, we’ll remain proactive in monitoring availability, capacity, and performance to prevent issues before they arise, and keep your solution working smoothly.


Evolve

Flexibility is a key aspect of ensuring your solution stays relevant. With Managed Services, we will regularly review your organisation’s needs, and empower you to make the most out of your investment and benefit from the latest innovations.

Our team of trained experts will be available to support you with data and performance management, and other support services to relieve the stress on you and your team.


To begin your journey with Simpson Associates Managed Services, book your free Customer Insight Workshop session with one of our data and performance management solutions experts today.


“When a key member of my team left the organisation, Simpson Associates filled that skills gap with their ‘Essentials’ Managed Service offering. As well as providing an excellent support service at the right level for my needs, Simpson Associates have removed the headache of finding resource to fulfil a very specific role.”

James Targett
Application Service Delivery Manager,
A Food Manufacturer


Book your Customer Insight Workshop

Realise your organisation’s potential and better understand your opportunities for growth with the help of our team of experts.
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