“ At Great Rail Journeys we have a Monday tactical trading meeting ... the MIS system has had a profound impact on that meeting… everyone is now talking about the same data... the meetings are much shorter and the content is completely different because there used to be countless arguments around the room about what the data was really saying. That has gone. Now the only discussion is what do we do about it.”

"The BOARD system is integrated to everything we do in running the commercial side of the business. From a financial point of view it's the one version of the truth. It's where we go to make sure our financial information is accurate."

"Before, if a report failed, we couldn’t recover until mid-day. Now we can spot things earlier, which means if we ever fail, we can start to recover immediately, so we’ve become far more efficient with our service delivery.”

“We’ve built real structure, routine and familiarity into the reporting process which didn’t exist before. Everybody’s fully aware of the times when they should be doing something, what they need to do, which updates they need to make. Which just makes the forecasting of the operating profit much more reliable.”