Simpson Associates' support offerings give our customers peace of mind when it comes to supporting both their IBM Cognos software and their information management applications.

IBM Cognos Support

Simpson Associates are one of the largest independent IBM Cognos support providing partners, with a proven record of successful and rapid issue resolution.

With Simpson Associates Support Services, our customers have access to dependable, qualified support analysts with an in-depth knowledge of the products and solutions used. We support a wide range of IBM Cognos information management environments, ranging from the simple to the complex, comprising:

• Business Intelligence (all series 7 and 8);
• Office of Finance (Enterprise Planning, Controller and Cognos Finance);
• Data Management (Data Manager).

For more information about our IBM Cognos Support Services, click here.

Application Support

We recognise that many companies do not have the skills and experience to support their information management application(s) at critical times.

Our Services team offers application support to all of our customers where we have been involved in developing their application(s). This support can include cover for critical tasks, key processes (for example, at period or year-end) and to support key personnel following recruitment or job changes. Whatever support you require and however long that you require it for, we can design a support package that provides this for you.

We can also provide application support to new customers. Our Situation Assessment and Technical Assessment services allow us to understand the components of your application(s) and then design a support package for you.

Should you have any questions or require any further information, the team at Simpson Associates will be happy to help you with your request, contact us.