Case Studies > >

• Romec >>
  Romec opens up contract performance with Cognos and Simpson Associates....
• Monteray >>
  New Performance Management System Helps Run 8,000 Buildings...
• View more case studies >>

Business Event Management

An event is a condition happening in the data - such as a plan ready for review or data entry; a metric going red; an important customer making a complaint; the warehouse has been refreshed and reports need to be run. Events happen all the time; the challenge is to be highly selective about the ones you manage - the ones that have a significant impact on the business. Event Management is capability that enables the exploitation and management of these events to improve performance.

Event Management automatically monitors data sources and when a significant event occurs, initiates tasks to manage events through to resolution.

Through a browser environment, users can specify the events to be detected and a workflow of tasks required to manage them. By using tasks such as e-mails, dynamic portal News Items or running reports, Cognos connects users with all contextually relevant BI and Performance Management content optimising decisions for successful issue resolution.

Event Management can be applied across the complete Performance Management solution including Planning, Budgetting, Consolidation, Scorecards, Dashboards, Scorecard Initiatives, and External Data.

Key Features and Benefits

Exploits and manages business events to improve performance:
Manage by exception and escalate issues by linking all accountable users/processes directly to significant events as they occur. Provides access to all the information requirements to accelerate and improve decision making and drive action. Events can be fully managed through their lifecycle; qualify events, escalate actions if the event continues, or close the loop as an event completes.

Information delivered by need rather than by schedule:
In many circumstances, it is better to distribute information only when there is something important for the recipient to look at.

All data sources and data source combinations:
Unlike alerting systems a compound event can be defined which checks conditions in and across separate systems. Ensuring that only significant events are detected and managed.

Process tasks performed in context and by event state:
Different tasks can be initiated for each state, and in context to fulfill the different business requirements at each step of the event in its lifecycle. This avoids spamming and provides additional segmentation of information not possible through a condition.