Customer Services: Achieving Customer Satisfaction
Our goal is simple. We make sure we understand a customers issue, its relative urgency and identify a clear course of corrective actions in order to resolve each customer issue.
"I just wanted to say that the first few months of our new arrangement have gone along very well indeed. Your Support Analysts have worked and communicated with us in a very professional and concise manner, always polite and willing to help."
Applications Manager, Airtricity
Customer Services
Simpson Associates is a leading and highly regarded IBM Cognos Support partner currently providing software support to over 100 customers.
Our highly dedicated, accredited and experienced Customer Services team takes the time to develop an in-depth understand of your environment and prides itself on delivering responsive, accurate resolutions to customer issues, across all aspects of Performance Management; including IBM Cognos, IBM InfoSphere and Microsoft Data Management and Business Intelligence.
With Simpson Associates Customer Services, your organisation will always have access to dependable, qualified support analysts with in-depth knowledge of the products and solutions you use, a combination that maximises your level of satisfaction.
Our Customer Service team provides:-
- Accredited skills and expertise in IBM Cognos Performance Management
- Accredited skills and expertise in Microsoft Business Intelligence/Data Management
- Qualified skills and expertise in IBM Infosphere CDC products
- A guaranteed 2-hour response time
- Full breadth of support for IBM Cognos Performance
- Full Office of Finance Support
- Dedicated Support Staff
- 92% direct fix without supplier referral
- On line support logging, tracking and resolution
- On site preventative maintenance visits
- Extended Services such as:
- Key period support
- Key person cover
- Defined Case Escalation Process
For further information about our Support Service Offerings Click Here
